For small to medium businesses, online fax services offer competitive pricing and service. But what about large businesses with high volume fax needs? Large companies have different requirements, from multiple numbers to custom fax routing.
Corporate fax services do exist to cover those needs. To pick the right service, companies need to consider a few criteria:
Security: Many services provide encrypted transfers and password protection, as well as administrative control that allow a company to authorize users for specific features. This is especially important for businesses that must comply with regulations like HIPAA or the Sarbanes-Oxley Act. MetroFax’s Corporate package provides a variety of encryption options, including SSL, TLS and VPN. Biscom also has good security features, including the same encryption technology that banks use, and secure data centers.
Features: Corporate fax services should offer productivity tools that save time and money for large faxing volumes, such as enabling businesses to send multiple documents in one fax, offering multiple user logins, and the ability to send and receive faxes from mobile devices. eFax Corporate, for instance, lets users send a single fax to multiple recipients, works through email, and provides mobile apps for iPhone and Android devices.
RingCentral offers a contacts tab that lets you create contacts lists, as well as tools to create a custom cover page and the ability to fax out from cloud apps like GoogleDrive, Dropbox, and Box.
Support: It’s important to have accessible and responsive support if questions arise; FaxAge and RingCentral are among those which offer email and phone support, typically have quick response times, and also have an FAQ section on their websites.
Scalability and High Volume: Many corporate fax services offer custom plans, so that a company that needs 50 unique fax numbers can, for instance, grow to 500 fax numbers. Corporate fax services also allow for higher volume than smaller business plans, with the ability to send tens of thousands of pages per month, with multiple users and inbound numbers.