eFax Review
Service Name |
eFax Plus | |
Monthly Fee |
$16.95 | Annual Payment Discount |
$14.13/ month |
Hidden Fees |
No | |
Start Up Fee |
Free | |
800 Number |
Yes | |
866, 877 or 888 Number |
Yes | |
Free Trial Period |
30 Days | |
Free Incoming Pages |
150 | |
Free Outgoing Pages |
150 | |
Users in plan |
5 | |
Online fax storage |
Unlimited | |
Customer Support |
24/7 | |
Premium Upgrades |
Yes | |
Corporate Packages |
Yes | |
Send faxes by email |
Yes | |
Incoming Overage Pages |
$0.10 | |
Outgoing Overage Pages |
$0.10 |
Plan Reviewed: eFax Plus
eFax Pros
- Save 16.6% when you prepay yearly
- 30-day free trial period
- Unlimited online fax storage
- 24/7 phone customer support
eFax Cons
- Pages in plan aren't combined
- High monthly fee for number of pages included
eFax Conclusion
eFax has a good online fax service and the most subscribers of any online fax service, but its pricing is on the high end. Compared to our market standard of $10 per month for 300 free combined pages, eFax is quite a bit more expensive at $16.95 per month for 150 free incoming and 150 free outgoing pages. We've received lots of negative feedback about eFax having poor customer support and it being difficult to cancel your service. eFax offers a 30-day free trial, so you can adequately test out their service.
eFax's monthly fee is $16.95 with no start-up fee and no hidden fees. eFax does not combine the pages in their plan and allots 150 free incoming and 150 free outgoing pages per month compared to the Market Standard of 300 combined pages. eFax has a free trial period of 30 days.
Faxing with eFax is very easy, as you only need to fill in one field and click once to send. You can send up to five documents through eFax, as long as you keep the total disk space under 5 MB. The number of recipients you can send a fax to is limited to one in the interface, but unlimited with a software upgrade. eFax does not offer a preview of a fax before you send. Online fax storage is free forever with an unlimited amount of fax storage. This is well above the Market Standard of 30 days of free fax storage. You can also receive and send faxes from five email addresses with eFax.
eFax offers local numbers in 48 states and Washington D.C. They also offer (800), (866), (877), and (888) toll-free numbers for no extra fee. eFax's phone support hours are 24/7. However, we've received lots of negative feedback about eFax having poor customer support and it being difficult to cancel your service.
* eFax is owned by j2 Global Communications along with Fax.com, Send2Fax, jConnect, RapidFAX, SmartFax and TrustFax.
eFax Updates
August 5, 2010: eFax Online Fax Service Now Reaches 4,158 Cities Internationally
May 14, 2010: eFax Now Offers Lifetime Storage
April 7, 2010: j2 Expands eFax Network to 48 Countries