eFax Online Fax Service Review
Service Name |
eFax Plus | |
Monthly Fee |
$16.95 | Annual Payment Discount |
$14.13/ month |
Hidden Fees |
No | |
Start Up Fee |
Free | |
800 Number |
Yes | |
866, 877 or 888 Number |
Yes | |
Free Trial Period |
30 Days | |
Free Incoming Pages |
150 | |
Free Outgoing Pages |
150 | |
Users in plan |
5 | |
Online fax storage |
Unlimited | |
Customer Support |
24/7 | |
Premium Upgrades |
Yes | |
Corporate Packages |
Yes | |
Send faxes by email |
Yes | |
Incoming Overage Pages |
$0.10 | |
Outgoing Overage Pages |
$0.10 |
Plan Reviewed: eFax Plus
eFax Pros
- Save 16.6% when you prepay yearly
- 30-day free trial
- Unlimited online fax storage
- 24/7 phone customer support
eFax Cons
- Pages in plan aren't combined
- High monthly fee for number of pages included
eFax Conclusion
eFax has the most subscribers of any online fax service, but its pricing is on the high end. Compared to our Market Standard of $10 per month for 300 free combined pages, eFax is quite a bit more expensive at $16.95 per month for 150 incoming and 150 outgoing pages. We have received lots of negative feedback about eFax having poor customer support and users encountering difficulties when cancelling their service.
eFax's monthly fee is $16.95 with no startup or hidden fees. Unlike other services, eFax does not combine the pages in its plan and allots 150 incoming and 150 outgoing pages per month. The Market Standard is 300 combined pages. eFax has a free trial period of 30 days.
Faxing with eFax is very easy, as you only need to fill in one field and click once to send. You can send up to five documents through eFax, as long as you keep the total file size under 5 MB. eFax does not offer a preview of a fax before you send.
You can only fax one person/email address at a time, but upgrading to a higher plan will let you fax unlimited recipients. You can also send and receive faxes on five email addresses with eFax. You have free, unlimited online fax storage, which greatly exceeds the Market Standard of 30 days of free fax storage.
eFax offers local numbers in 48 states and Washington D.C. They also offer (800), (866), (877), and (888) toll-free numbers for no extra fee. eFax's phone support hours are 24/7. However, we've received lots of negative feedback about eFax having poor customer support and difficulties with cancelling eFax service.
* eFax is owned by j2 Global Communications along with Fax.com, Send2Fax, jConnect, RapidFAX, SmartFax and TrustFax.
eFax Updates
Last reported outage: January 2013
October 5, 2011: eFax announces release of Android smartphone online fax app. Now (along with the iPhone app) eFax has covered over 70% of the smartphone market with mobile faxing capabilities.
September 8, 2011: eFax launches iPad app. Along with turning the iPad in to an on-the-go fax machine, it lets users to search and view faxes, access and use stored cover sheets and contact lists, and tag and archive faxes.
August 9, 2011: eFax adds digital signatures to their online faxing features. Sign documents directly from the eFax interface instead of having to print, sign, and scan back into the system.
May 10, 2011: eFax adds Large File Sharing to their internet fax service features. Allows sending of files up to 1 GB in size.
November 9, 2010: eFax "puts a fax machine in your pocket" -- releases iPhone App that allows users to scan and fax documents directly from their mobile phone.
September 16, 2010: Launches eFax Next™, a customer-focused initiative working with industry professionals, IT experts, and technology brands to continually improve the current feature offering.
August 5, 2010: eFax Online Fax Service Now Reaches 4,158 Cities Internationally
May 14, 2010: eFax Now Offers Lifetime Storage
April 7, 2010: j2 Expands eFax Network to 48 Countries
