RingCentral Online Fax Service Review

RingCentral Online Fax Service Review

Service Name
  Fax 500
Monthly Fee
  $9.99
Annual Payment Discount
 
$7.99/ month
Hidden Fees
  No
Start Up Fee
  Free
800 Number
 
$30.00
866, 877 or 888 Number
  Yes
Free Trial Period
  30 Days
Free Incoming Pages
  500 Total
Free Outgoing Pages
  Combined
Users in plan
 
30
Online fax storage
 
Unlimited
Customer Support
  Web Only
Premium Upgrades
  Yes
Corporate Packages
 
Yes
Send faxes by email
  Yes
Incoming Overage Pages
  $0.06
Outgoing Overage Pages
  $0.06
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Plan Reviewed: Fax 500


RingCentral Pros

  • 20% savings when you prepay annually
  • 30-day free fax trial period
  • 500 combined fax pages (inbound and outbound)
  • Low monthly fee for number of pages included
  • Can store 200 messages online for an unlimited amount of time
  • Can send faxes from 25 email addresses and receive faxes on 30 email addresses
  • Can create a "blocked"/"allowed" call list so that you aren't charged for blocked calls

RingCentral Cons

  • No phone customer support

RingCentral Conclusion

RingCentral has a solid product that is among the most feature rich. However, they have recently replaced phone support for their fax customers with an online case management system. Customers must submit their issue through the system, and an agent will get back to them within 24 hours. Despite the lack of phone support, RingCentral provides a good value for your money, giving you 500 free combined pages for $9.99 per month, and if you prepay for a year, your monthly rate comes out to $7.99. RingCentral also offers a 30-day free fax trial.

Using RingCentral's online fax service is very easy; all you need to do to send a fax is enter the number, name, attachments, and click send. However, it does not offer a preview of a fax before you send. RingCentral lets you send up to 200 pages per fax, with a maximum of 20 MB per document. You can fax an unlimited number of recipients at one time. The interface lets you designate up to 25 email addresses that can be used to send faxes, and you can receive faxes on roughly 30 email addresses. The receive limit is an estimate, because it is a character limit, not a specific number of email addresses. Longer email addresses will lower this limit, while shorter email address will raise it. You can store up to 200 messages online for an unlimited amount of time. These options beat the Market Standard of 30 days of free fax storage.

RingCentral offers local numbers in 49 states and Washington D.C. They offer (855), (866), (877), and (888) toll-free numbers free of charge, but (800) numbers cost a one-time fee of $30.

RingCentral Updates

Last reported outage: May 2012

November 1, 2014: RingCentral replaces phone support with an online case management system for their fax customers.

October 22, 2014: RingCentral discontinues it's special "Fax 700" plan and pricing.

September, 2014: RingCentral adds a HIPAA Conduit feature to their Tools settings, allowing customers in the medical field to use ther service.

March 19, 2012: RingCentral announces release of "CloudFax" a cloud application for RingCentral customers that allows users to fax a document from anywhere using Box, DropBox, or Google Docs file-sharing software.

March 9, 2012: RingCentral FaxOut is released. RingCentral FaxOut is a free Box.com (an online collaboration, file-sharing website) app that allows Box users to fax their documents directly from their Box interface using their RingCentral account.

RingCentral has mobile versions of its service available for iPhone, Android, and Blackberry.

Home What is an online fax? How do I choose?
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A Complete Phone and Fax Service

Interested in a solution that manages your phone and fax needs? Simplify your communications with RingCentral Office. RingCentral Office offers a feature rich, business class VoIP phone system for far less than the cost of a traditional phone system.

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