Posts

Comparing HelloFax and FaxNgo

/in /by

Screen shot 2015-02-03 at 6.04.07 PM

As online faxing’s popularity grows, new service providers are entering the marketplace. Here we take a look at two of those newer providers, FaxNGo and HelloFax.

HelloFax is pricier than some of its competitors, with monthly plans at $9.99 per month for 300 total pages, $19.99 per month for 500 total pages, and $39.99 per month for 1,000 total pages. That’s more money for fewer pages compared with plans that other providers offer, but HelloFax does offer international faxing, unlimited storage of sent and received faxes, and eSignatures.

HelloFax also says it offers HIPAA-compliant features, which means an additional level of safety when faxing sensitive documents like medical records. However, the company won’t sign a Business Associate Agreement, so if HIPAA security is one of your primary faxing needs, read up on exactly what HelloFax’s HIPAA compliance does and doesn’t apply to.

HelloFax has also received a lot of attention for its partnership with Google, allowing users to fax any document right from Google Drive. The company was started by Joseph Walla and Neal O’Mara, who also formed the eSignature service HelloSign.

FaxNgo, like HelloFax, has a sleek design, and is relatively new to the market. It offers only one package: for $12.90 per month, users get unlimited incoming faxes, and can send up to 150 faxes per month. FaxNgo also offers Android and Apple mobile apps. Because of the low volume included in the plan, this provider might be best for small businesses or sole proprietors with few faxing needs.

FaxNgo features include international fax coverage, eSigning, and 24/7 customer support. FaxNgo is owned by ClickMeIn, which is based in Israel.

Unfortunately, there are a few technical glitches that have made signing up for FaxNgo difficult. The website asks for a location in order to assign you a local fax number, but it has not been generating geographically accurate numbers – for example, an attempt to sign up from Austin, TX, ended in a number that’s local to Austin, MN. A few users have also noted problems with the provider not recognizing the account holder’s email, or not letting a would-be user complete the signing up process with their email address.

Hopefully these glitches are growing pains from a new company, and will be addressed quickly.

At least for the time being, HelloFax seems like a more reliable and more established service. However, FaxNgo has some promising features, and with its simple package and reasonable price, it could be a great service once its technical details are ironed out.

 

Top Online Fax Services With eSigning

/in /by

eSignature

If you run a small to medium-sized business, you may be on the hunt for an online fax service that doesn’t cost a lot. While it’s easy to find plenty of plans and services that offer low rates, it’s a little harder to find one that also includes good features. The ability to electronically sign (eSign) a document in particular is one feature that can add value to a plan. eSigning with an online fax allows you to respond more quickly and saves you the hassle of having to print, sign and scan a document that simply needs your signature. Here, we take a look at plans with low monthly costs that also let users eSign faxes.

eFax – Plus Plan

eFax’s Plus plan includes 150 inbound and 150 outbound pages at $16.95 per month. While all of eFax’s the services are both feature rich and reliable, that’s significantly pricier than other fax services.

eFax offers the ability to eSign documents and fax them back, and its services are HIPAA compliant. It also offers apps for iPhones and Android phones, as well as Microsoft Office integration and 24/7 phone support. eFax is the only company to include all of those features in one service.

HelloFax – Home Office plan

HelloFax’s primary selling point is their smooth eSigning capability. In fact, they also own HelloSign, which is a service that specializes in eSigning various types of electronic documents. HelloFax’s Home Office plan costs $9.99 per month, or $8.33 a month with an annual prepayment. That includes 300 pages inbound and outbound, unlimited storage of sent and received faxes, and unlimited users. This plan lets you eSign documents from your browser, and also gives a preview of faxes before sending.

Other notable features in this plan include tight integration with Google Drive and no startup fees. HelloFax offers local numbers in 42 states, and has U.S.-based (email-only) customer support. However, they do not offer phone support or any mobile apps, and also will not let you store contacts online. HelloFax will port your existing fax number into their service for $15.

 

(RingCentral No Longer Offers eSigning) RingCentral – Fax 700

At $8.99 per month – or $7.11 per month with an annual prepayment – for 700 inbound and outbound pages, this RingCentral plan is a great value. The Fax 700 plan offers a host of features, including the ability to eSign documents from your browser, faxing to international numbers, iPhone, Android and Blackberry apps, 24/7 phone support, and bundled service options (like RingCentral Professional and RingCentral Office- business phone systems that include online fax capability).

The plan also includes a 30-day free trial, local fax numbers in 49 states, and unlimited storage of sent and received faxes. Porting a number is free, and the plan also includes contact books.