HelloFax Online Fax Service Review

Google Drive and HelloFax esign

Service Name
  Premium
Monthly Fee
  $9.99
Annual Payment Discount
 
$8.33/ month
Hidden Fees
  No
Start Up Fee
  Free
800 Number
  No
866, 877 or 888 Number
  No
Free Trial Period
  30 Days
Free Incoming Pages
  300 Total
Free Outgoing Pages
  Combined
Users in plan
  5
Online fax storage
  Unlimited
Customer Support
  No Number
Premium Upgrades
  Yes
Corporate Packages
  Yes
Send faxes by email
  Yes
Incoming Overage Pages
  $0.10
Outgoing Overage Pages
  $0.10
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Plan Reviewed: Premium


HelloFax Pros

HelloFax Cons

  • Only one email address can send and receive faxes online
  • No phone customer support

HelloFax Conclusion

HelloFax's main differentiator from other online fax services is that you can sign documents electronically, without using a printer or scanner. At $9.99 per month for 300 free incoming and outgoing pages, HelloFax meets our market standard, but it is more expensive than much of it's competition. Though HelloFax does not offer toll-free numbers, local fax numbers are available. HelloFax has great email customer support but does not offer phone support. Additionally, HelloFax has integrated with Google Drive to let you send free faxes directly from your Google interface. This feature makes sending documents stored on your cloud drive a breeze.

HelloFax's Premium plan costs $9.99 with no startup or hidden fees. With your monthly subscription, you get 300 combined pages, which meets our Market Standard of 300 combined pages. HelloFax offers a 30-day free fax trial for you to test the service.

HelloFax offers simple and intuitive online interface, making it very easy to send faxes, but you can't preview a fax before you send it. You can fax an unlimited number of documents at one time, provided each document is within the 30 MB limit. You can fax only one recipient at a time, and you can send and receive faxes from five email addresses. HelloFax offers unlimited fax storage, which beats the Market Standard of 30 days of fax storage.

HelloFax offers local numbers in 50 states as well as Washington D.C. However, they do not offer toll-free fax numbers. HelloFax does not offer phone support, but it does offer high quality email support, which we found to be extremely helpful.

HelloFax Updates

Last reported outage: December 2012

April 27, 2012: HelloFax creates a Google Drive app that allows users to fax any document from their Google Drive account, sign PDF's online and receive faxes digitally.

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