SmartFax Review
Service Name |
Local | |
Monthly Fee |
$6.95 | |
Hidden Fees |
No | |
Start Up Fee |
Free | |
800 Number |
No | |
866, 877 or 888 Number |
Yes, but |
|
Free Trial Period |
30 Days | |
Free Incoming Pages |
250 Total | |
Free Outgoing Pages |
Combined | |
Users in plan |
2 |
|
Online fax storage |
30 Days Free |
|
Customer Support |
M-F 8-5 PST |
|
Premium Upgrades |
No | |
Corporate Packages |
No | |
Send faxes by email |
Yes | |
Incoming Overage Pages |
$0.08 | |
Outgoing Overage Pages |
$0.08 |
Plan Reviewed: Local
SmartFax Pros
- No start up fee
- Low monthly fee
- Pages are combined, so you are less likely to incur overage charges
- Lower than average overage rates
- Customer service is knowledgeable
SmartFax Cons
- Only 2 users can receive faxes
SmartFax Conclusion
SmartFax's plan is a good value. There is no activation fee, and for $6.95/month, you get 250 combined pages, lower than average overage rates and the option of a toll free number for no additional cost. SmartFax offers a 30-day free trial, which includes 250 combined minutes. Our experience with their customer support has been mixed. Pre-sales support consists of an automated email response, but if you are a trial user or paying customer, you will have access to their customer support phone number. Phone support was helpful and wait times were short.
* SmartFax is owned by j2 Global Communications along with Fax.com, Send2Fax, jConnect, eFax, RapidFAX and TrustFax.