SmartFax Online Fax Service Review

Plan Reviewed: Local

SmartFax Pros

  • 30-day free fax trial period
  • Let’s you create a “blocked”/ “allowed” call list so that you aren’t charged for blocked calls

SmartFax Cons

  • Can receive faxes on only two email addresses

SmartFax Conclusion

SmartFax’s plan is a good value, and the company offers helpful customer support. For $6.95 per month, you get 250 combined pages. Its plan has lower than average overage rates and a toll free number for no additional cost.

SmartFax’s monthly fee is $6.95 with no startup fee. The Local plan we reviewed offers 250 combined pages per month, which is fewer than the Market Standard of 300 combined pages. SmartFax offers a 30-day free trial period that includes 250 combined pages.

Faxing with SmartFax is very simple. On one convenient page, you’ll enter a recipient’s fax number, attach documents and fill out you cover page. However, you cannot preview a fax before you send. You can send up to five documents at one time and fax only one recipient at a time. You’re able to send faxes from an unlimited number of email addresses, but you can designate only two email addresses to receive faxes. Online fax storage is free for 30 days, after which you’ll be charged a rate of 8 cents per page per month. This meets the standard of 30 days of free fax storage and the standard overage fee of 10 cents per page per month.

SmartFax offers local numbers in 25 states, plus 40 cities in Canada. It also offers (855), (866), (877), and (888) toll-free numbers for no extra fee. SmartFax’s phone support hours are 8 a.m. to 5 p.m. PST Monday through Friday. It has above average phone support, but you may be transferred to a higher-up representative for difficult questions.

SmartFax does not have a mobile version of its product available at this time.

* SmartFax is owned by j2 Global Communications along with Fax.com, Send2Fax, jConnect, eFax, RapidFAX, MyFax and TrustFax.

SmartFax Updates

Last reported outage: Never

Service Name
Local
Monthly Fee
$6.95
Annual Payment Discount
N/A
Hidden Fees
No
Start Up Fee
Free
800 Number
No
866, 877 or 888 Number
Yes
Free Trial Period
30 Days
Free Incoming Pages
250 Total
Free Outgoing Pages
Combined
Users in plan
2
Online fax storage
30 Days Free
Customer Support
M-F 8-5 PST
Premium Upgrades
No
Corporate Packages
No
Send faxes by email
Yes
Incoming Overage Pages
$0.08
Outgoing Overage Pages
$0.08

A Complete Phone and Fax Service

Interested in a solution that manages your phone and fax needs? Simplify your communications with RingCentral Office. RingCentral Office offers a feature rich, business class VoIP phone system for far less than the cost of a traditional phone system.

Internet Fax
Newsletter Signup

Enter your email address below to receive updates on newly reviewed product categories.