MetroFax Online Fax Service Review

Service Name
Monthly Fee
Annual Payment Discount
$9.96/ month
Hidden Fees
Start Up Fee
800 Number
866, 877 or 888 Number
Free Trial Period
3 Days
Free Incoming Pages
500 Total
Free Outgoing Pages
Users in plan
Online fax storage
Customer Support
M-F 8-9 EST
Premium Upgrades
Corporate Packages
Send faxes by email
Incoming Overage Pages
Outgoing Overage Pages

Plan Reviewed: Essential

MetroFax Pros

  • 16.7% savings when you prepay annually
  • 500 combined pages
  • Low monthly fee
  • Unlimited online fax storage
  • High quality customer support
  • Can preview your fax before you send it
  • Low overage rates

MetroFax Cons

  • Shorter trial duration
  • Limited weekday customer service

MetroFax Conclusion

MetroFax is an excellent online fax service, and most of the feedback we have received from MetroFax users has been overwhelmingly positive. You get 550 combined pages for $11.95 per month, which is a comparable  value compared to our Market Standard of 300 combined pages for $9.99 per month. You can also prepay $119.52 for a year of service, which will bring your monthly rate to $9.96 per month. MetroFax’s customer support techs are very knowledgeable and quick in answering our questions.

MetroFax’s Essential plan has a monthly fee of $11.95 with no startup or hidden fees. With your monthly subscription, you get 550 combined pages, which exceed our Market Standard of 300 combined pages. MetroFax offers a 3-day free trial of its service.

MetroFax’s interface is easy to use; you simply add recipients, attach documents, add an optional cover page, and send. It also lets you preview faxes before you send them. You can fax up to 10 documents through MetroFax as long as you keep the total file size at 20 MB or less. You can fax as many as 50 recipients at one time. You can receive and send faxes on up to 5 email addresses. You also get unlimited free online fax storage, which is MUCH better than our Market Standard of 30 days.

MetroFax offers local numbers in all 50 states. They also offer (844), (855), (866), (877), and (888) toll-free numbers for free. MetroFax’s phone support hours are Monday through Friday from 8 a.m. to 9 p.m. EST. It offers high quality customer support. Support techs are very knowledgeable and were able to immediately answer our questions. Most of the feedback we have received from MetroFax users has been excellent.

MetroFax has a mobile application of its service available for the iPhone and Android.

MetroFax Latest Updates

MetroFax online interface and smartphone apps switch to j2 Global’s platform- the same one used by eFax

December 1, 2013

MetroFax acquired by j2 Global, parent company of eFax

March 18, 2013

MetroFax announces new incoming fax status tags. Now users can mark faxes “Read” or “Unread” to prioritize their messages

September 15, 2011

MetroFax adds a new feature that enables you to include each fax’s unique ID in the email subject line. This feature is designed to improve visibility of faxes to make sure they aren’t buried in Gmail and Microsoft Outlook email conversation-type threads.

September 12, 2011

MetroFax releases newest version of their free iPhone and Android app which includes sending faxes from DropBox and Google Docs as well as from pictures taken from your phone

June 30, 2011

MetroFax launch of their redesigned website with a searchable Knowledgebase and new text and video tutorials.

April 1, 2011

MetroFax Expands Local Fax Numbers

July 1, 2010

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