MyFax Online Fax Service Review


Exclusive FC Discount

Service Name
Best Value
Monthly Fee
Annual Payment Discount
$10/ month
Hidden Fees
Start Up Fee
800 Number
866, 877 or 888 Number
Free Trial Period
14 Days
Free Incoming Pages
Free Outgoing Pages
Users in plan
Online fax storage
Customer Support
Premium Upgrades
Corporate Packages
Send faxes by email
Incoming Overage Pages
Outgoing Overage Pages

Plan Reviewed: Best Value        

MyFax Pros

  • 17% savings when you prepay annually
  • 14-day free fax trial
  • 200 incoming and 200 outgoing pages included (with our link)
  • Low monthly fee for number of pages included
  • Unlimited online fax storage
  • Can preview your fax before you send it
  • Can create a “blocked”/ “allowed” call list so that you aren’t charged for blocked calls
  • 24/7 customer support

MyFax Cons

  • Pages in plan aren’t combined
  • Experienced multiple power outages in June 2011, Jan 2012, April 2012, and January 2013
  • Experienced customer login issues in June 2011

MyFax Conclusion

MyFax has a user-friendly online interface and competitive pricing. At $12 per month for 200  incoming and 200 outgoing pages, MyFax is a good option for those who fax regularly. Typically, MyFax only offers “100/100” “incoming/outgoing” fax pages at this price, but FaxCompare visitors are able to get a better value of 200/200, by signing up using our links. Prepaying for a year will bring the monthly rate down further to $10. While MyFax customer support has historically been very helpful, we’ve received lots of negative feedback about it as of late. MyFax offers a 14-day free online fax trial period to test out the service.

MyFax costs $12 per month with no startup or hidden fees. The plan we reviewed includes 200 incoming and 200 outgoing pages per month. This exceeds our Market Standard of 300 combined pages. MyFax also offers a 14-day free trial.

It is very easy to send a fax in MyFax’s online interface, as the entire process can be completed in one convenient screen. You are able to preview your fax before you send it and you can fax up to eight documents at once. You can send and receive faxes on five email addresses and fax up to 50 recipients at one time. MyFax allows you to store faxes online for an unlimited period of time, which is much longer than our Market Standard of 30 days.

MyFax has local fax numbers in all 50 states, along with Washington D.C. They do not offer (800) numbers, but they do offer free (866), (877), and (888) numbers at no additional cost. MyFax also offers 24/7 phone customer support. In our experiences, its customer support techs were extremely knowledgeable and offered lots of information beyond simple answers to our questions. However, we’ve recently received lots of negative feedback about its support.

MyFax mobile fax app is available for the iPhone.

Myfax Latest Updates

MyFax increases included online fax storage from 1 year to unlimited.

June 1, 2011

MyFax experiences numerous service outages due to electricity problems (brownouts) in Ottawa, Canada; home of MyFax’s main offices and servers

June 1, 2011

MyFax re-releases iPhone App in the Apple Store

April 25, 2011

MyFax (and parent company Protus) is aquired by j2 Global, the parent company of popular online fax services eFax, RapidFax, TrustFax, and more

December 6, 2010

MyFax Acquired by j2 Global

December 12, 2010

MyFax Expands Digital Fax Services to the UK

April 29, 2010

MyFax Expands Canadian Coverage

March 16, 2010

Internet Telephony Magazine Names MyFax Product of the Year

March 4, 2010

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