FaxCompare.com: eFax, MyFax, e fax services reviews

RapidFAX Review

Plan Reviewed: Individual and Small Business Plan

RapidFAX Pros

• No start up fee
• 30 day free trial
• The incoming and outgoing page allowance is combined, which makes it less likely for you to incur overage fees
• $0.08 per minute overage charges
• Customer service is knowledgeable

RapidFAX Cons

• Hidden Fees: RapidFAX charges for storing faxes online for more than 30 days, which is the default setting in their online interface
• Only 2 users can receive faxes
• Customer service number is hard to find

RapidFAX Conclusion

At $9.95 per month, RapidFAX's Individual and Small Business Plan is a competitively priced internet fax service option. They offer a 30 day free trial period which includes 300 total pages. Unlike other internet fax services that set an allotted number for incoming and outgoing pages, RapidFax combines the two to give their users more flexibility in how they spend their minutes. They also do not charge a setup fee for their service.

The primary potential drawback to their service is the fact that you can only have the faxes sent to two email addresses. If you have more than two people that you would like to be able to receive faxes directly, you'll need to set up a separate fax email address for RapidFAX and provide access to those people. We also found it difficult to get a hold of their customer service through email, but they were responsive and helpful through the phone (note: The only place you can find their customer service number is on their "help" page). If these downsides don't affect you, RapidFAX is a sound internet fax option.

The feedback we have received from RapidFAX users has been very negative. Many users have complained about lost faxes as well as being billed after canceling.

* RapidFAX is owned by J2 Global Communications along with Fax.com, Send2Fax, jConnect, eFax, SmartFax and TrustFax.