RapidFAX Online Fax Service Review

Service Name		Individual
Monthly Fee		$9.95
Annual Payment Discount		N/A
Hidden Fees		Yes
Start Up Fee		Free
800 Number		Yes
866, 877 or 888 Number		Yes, but
Free Trial Period		30 days free
Free Incoming Pages		300 Total
Free Outgoing Pages		Combined
Users in plan		2
Online fax storage		30 Days Free
Customer Support		M-F 8-5 PST
Premium Upgrades		Yes
Corporate Packages		Yes
Send faxes by email		Yes
Incoming Overage Pages		$0.08
Outgoing Overage Pages		$0.08

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Plan Reviewed: Individual and Small Business Plan

• 30-day free fax trial period

• Hidden Fee: Charges five cents per fax per month to store faxes online after 30 days
• Can send and receive faxes from only two email addresses
• Poor quality customer support

RapidFAX is an average fax service with a couple of drawbacks. At $9.95 per month for 300 combined pages, RapidFAX's pricing is in line with our Market Standard. However, RapidFAX has a hidden fee in that you're charged for storing faxes online for more than 30 days. We found its customer support to be somewhat responsive, but unfortunately, it didn't answer all of our test questions correctly. The feedback we have received from RapidFAX users has been very negative. Many users have complained about lost faxes as well as being billed after canceling.

RapidFax has a monthly fee of $9.95 with no startup fee. However, it has a hidden fee in that it charges five cents per page per month to store faxes online after 30 days. The plan we reviewed includes 300 free combined incoming and outgoing pages per month, which meets our Market Standard. It also offers a 30-day free trial.

It is very easy to send a fax from RapidFax's online interface. You can fax a maximum of five documents at once. However, you can only preview the cover page of your fax, not your entire fax, before you send it. You can send a fax to only one recipient at a time. You can send and receive faxes on two different email addresses. The first 30 days of online fax storage is free; after that, you're charged at a rate of five cents per page per month. The period of online fax storage meets our Market Standard, but the fees are higher.

RapidFax offers local fax numbers in 24 states and DC. It does not offer (800) numbers, opting instead for free (866) numbers. Phone customer support is available Monday to Friday from 8 a.m. to 5 p.m. PST. Its customer support was responsive, but support techs correctly answered only three of the five questions that we asked and changed names half way through the phone call (from RapidFax to eFax, which now owns RapidFax).

RapidFAX does not have mobile versions of its product available.

*Note: RapidFAX is owned by j2 Global Communications along with Fax.com, Send2Fax, eFax, SmartFax, MyFax and TrustFax.