Nextiva Online Fax Service Review
Plan Reviewed: Pro
- Save 44.7% when you prepay annually
- Prorated refunds available for annual plans cancelled early
- 30-day free trial period
- 1,000 combined pages included
- Low monthly fee for number of pages included
- One year online fax storage
- Can preview your fax before you send it
- High quality customer support
- Low overage rates
- Can send faxes from only one email address
- No monthly payment option for this plan
Nextiva’s virtual fax product is an incredible value for those willing to pay annually to benefit from the industry low effective monthly rate of $4.95 ($59.40 per year) for 1,000 monthly sent or received pages. This pricing is extremely compelling considering that they also offer prorated refunds for annual plans cancelled early. The company has also added four additional servers to ensure that the service experiences minimal outages. Nextiva’s customer support was both knowledgeable and responsive.
Nextiva doesn’t offer a monthly fee for this plan, but the effective monthly rate is $4.95 for the annual plan, and the company doesn’t have any startup or hidden fees. The plan that we reviewed includes 1,000 free combined incoming and outgoing pages per month, which is more than our Market Standard of 300 free combined pages per month. The plan also offers a 30-day free trial.
Sending a fax through Nextiva’s online interface is very easy. Faxing requires only five clicks and filling out one field. You can also preview your fax before you send it. Nextiva lets you fax an unlimited number of documents at one time. You can send to a maximum of five recipients per fax. While you are allowed only one email address to send faxes, you can select up to five addresses to receive faxes. Nextiva allows you to store an unlimited number of faxes online for six months. This is much longer than our Market Standard of 30 days.
Nextiva offers local fax numbers in 48 states along with British Columbia and Ontario. Nextiva offers (866) and (877) numbers for a one-time fee of $9.95, but it does not offer (800) numbers. Phone customer support is available from 6 a.m. to 6 p.m. MST. We found its customer support to be responsive and knowledgeable.
Nextiva does not have any mobile versions of its service available.
Last reported outage: October 2011
October 2011: In response to a major outage, Nextiva adds four new servers to increase uptime and reliability
Annual Payment Discount
Start Up Fee
866, 877 or 888 Number
Free Trial Period
Free Incoming Pages
Free Outgoing Pages
Users in plan
Online fax storage
Send faxes by email
Incoming Overage Pages
Outgoing Overage Pages