Nextiva Online Fax Service Review
Service Name |
Single User | |
Monthly Fee |
$8.95 | Annual Payment Discount |
$4.95/ month |
Hidden Fees |
No | |
Start Up Fee |
Free | |
800 Number |
No | |
866, 877 or 888 Number |
Yes |
|
Free Trial Period |
30 Days | |
Free Incoming Pages |
500 | |
Free Outgoing Pages |
Combined | |
Users in plan |
1, but |
|
Online fax storage |
6 Months | |
Customer Support |
6-6 MST | |
Premium Upgrades |
Yes | |
Corporate Packages |
Yes | |
Send faxes by email |
Yes | |
Incoming Overage Pages |
$0.03 | |
Outgoing Overage Pages |
$0.03 |
Plan Reviewed: Pro
Nextiva Pros
- 44.7% savings when you prepay annually
- 30-day free fax trial period
- 500 combined pages (inbound and outbound faxes)
- Low monthly fee
- One year online fax storage
- Can preview your fax before you send it
- High quality customer support
- Low overage rates
Nextiva Cons
- Can send faxes from only one email address
- Experienced multiple outages in October 2011
Nextiva Conclusion
If you need a local fax number, Nextiva offers an exceptional value. However, recently Nextiva has experienced multiple outages. We've talked with Nextiva about this, and Nextiva has added three to four servers to address the issue. For 500 combined pages, Nextiva has a very low monthly fee of $8.95 and also has an option where you can prepay for a year to bring your effective monthly fee to $4.95. Nextiva's customer support is both responsive and knowledgeable.
Nextiva's monthly fee is $8.95. It has no startup or hidden fees. The plan that we reviewed includes 500 free combined incoming and outgoing pages per month, which is more than our Market Standard of 300 free combined pages per month. It also offers a 30-day free trial.
Sending a fax through Nextiva's online interface is very easy. Faxing requires only five clicks and filling out one field. You can also preview your fax before you send it. Nextiva lets you fax an unlimited number of documents at one time. You can send to a maximum of five recipients per fax. While you are allowed only one email address to send faxes, you can select up to five addresses to receive faxes. Nextiva allows you to store an unlimited number of faxes online for one year. This is much longer than our Market Standard of 30 days.
Nextiva offers local fax numbers in 48 states along with British Columbia and Ontario. Nextiva offer (866) and (877) numbers for a one-time fee of $9.95, but it does not offer (800) numbers. Phone customer support is available from 6 a.m. to 6 p.m. MST. We found its customer support to be responsive and knowledgeable.
Nextiva does not have any mobile versions of its service available.
Nextiva Updates
Last reported outage: October 2011
October 2011: In response to a major outage, Nextiva adds four new servers to increase uptime and reliability
