Nextiva Review
Service Name |
Single User | |
Monthly Fee |
$8.95 | Annual Payment Discount |
$4.95/ month |
Hidden Fees |
No | |
Start Up Fee |
Free | |
800 Number |
No | |
866, 877 or 888 Number |
Yes |
|
Free Trial Period |
30 Days | |
Free Incoming Pages |
500 | |
Free Outgoing Pages |
Combined | |
Users in plan |
1, but |
|
Online fax storage |
6 Months | |
Customer Support |
6-6 MST | |
Premium Upgrades |
Yes | |
Corporate Packages |
Yes | |
Send faxes by email |
Yes | |
Incoming Overage Pages |
$0.03 | |
Outgoing Overage Pages |
$0.03 |
Plan Reviewed: Pro
Nextiva Pros
- Save 44.7% when you prepay annually
- 30-day free trial period
- 500 combined pages included
- Low monthly fee for number of pages included
- One year online fax storage
- Can preview your fax before you send it
- High quality customer support
- Low overage rates
Nextiva Cons
- Can only send faxes from one email address
- Experienced multiple outages in October 2011
Nextiva Conclusion
If you need a local fax number, Nextiva's internet fax service is a good product at an exceptional value. However, recently, Nextiva has experienced multiple outages. We 've talked with Nextiva about this, and Nextiva has added three to four servers to address the issue. For 500 combined pages, Nextiva has a very low monthly fee at $8.95 and also has an option where you can prepay for a year to bring your effective monthly fee to $4.95. Nextiva's customer support was both responsive and knowledgeable, and Nextiva has a 30 day free trial to test out their internet fax service.
Nextiva's monthly fee is $8.95. They have no start-up fee or hidden fees. The plan that we reviewed includes 500 free combined incoming and outgoing pages per month. This is above our Market Standard of 300 free combined pages per month. They also have a 30-day free trial.
Sending a fax through Nextiva's online interface is very easy. It only requires about five clicks and filling out one field. You can fax an unlimited number of documents at once. You can send to a maximum of five recipients per fax. You can also preview your fax before you send it. Nextiva allows you to store an unlimited number of faxes online for one year. This is far above our Market Standard for online storage of 30 days. You can only use one email address to send faxes, but you can set up to five to receive them.
Nextiva offers local fax numbers in 44 states along with British Columbia and Ontario. Nextiva does not offer toll free fax numbers. Phone customer support is available from 6:00 a.m. to 6:00 p.m. MST. We found their customer support to be responsive and knowledgeable.