MyFax Online Fax Service Review

Service Name		Best Value
Monthly Fee		$10.00
Annual Payment Discount		$9.17/ month
Hidden Fees		No
Start Up Fee		Free
800 Number		Yes
866, 877 or 888 Number		Yes
Free Trial Period		30 Days
Free Incoming Pages		200
Free Outgoing Pages		100
Users in plan		5
Online fax storage		1 Year
Customer Support		24/7
Premium Upgrades		Yes
Corporate Packages		Yes
Send faxes by email		Yes
Incoming Overage Pages		$0.10
Outgoing Overage Pages		$0.10

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Plan Reviewed: Best Value

• 9% savings when you prepay annually
• 30-day free fax trial
• One year online fax storage
• Can preview your fax before you send it
• Can create a "blocked"/ "allowed" call list so that you aren't charged for blocked calls
• 24/7 customer support

• Pages in plan aren't combined
• Experienced multiple power outages in June 2011, Jan 2012, April 2012, and January 2013
• Experienced customer login issues in June 2011

MyFax has a user-friendly online interface and competitive pricing. At $10 per month for 200 incoming and 100 outgoing pages MyFax meets our Market Standard, and if you prepay for a year, your monthly rate comes out to $9.17. However, MyFax users have experienced multiple power outages as well as customer login issues. MyFax has recently resolved these issues, and its service is now fully functional. MyFax's customer support has historically been very helpful, but we've recently received lots of negative feedback about its support.

MyFax costs $10 per month with no startup or hidden fees. The plan we reviewed includes 200 incoming and 100 outgoing pages per month. This meets our Market Standard of 300 combined pages. MyFax also offers a 30-day free trial.

It is very easy to send a fax in MyFax's online interface, as the entire process can be completed in one convenient screen. You are able to preview your fax before you send it and you can fax up to eight documents at once. You can send and receive faxes on five email addresses and fax up to 50 recipients at one time. MyFax allows you to store faxes online for up to one year, which is much longer than our Market Standard of 30 days.

MyFax has local fax numbers in all 50 states, along with Washington D.C. They do not offer (800) numbers, but they do offer free (866), (877), and (888) numbers. MyFax also offers 24/7 phone customer support. In our experiences, its customer support techs were extremely knowledgeable and offered lots of information beyond simple answers to our questions. However, we've recently received lots of negative feedback about its support.

MyFax mobile fax app is available for the iPhone.