MyFax Online Fax Service Review

MyFax Email Fax Service Review

Service Name
  Best Value
Monthly Fee
  $10.00
Annual Payment Discount
 
$9.17/ month
Hidden Fees
  No
Start Up Fee
  Free
800 Number
  Yes
866, 877 or 888 Number
  Yes
Free Trial Period
  30 Days
Free Incoming Pages
  400
Free Outgoing Pages
  400
Users in plan
  5
Online fax storage
  1 Year
Customer Support
  24/7
Premium Upgrades
  Yes
Corporate Packages
  Yes
Send faxes by email
  Yes
Incoming Overage Pages
  $0.10
Outgoing Overage Pages
  $0.10
sign up now

Plan Reviewed: Best Value


MyFax Pros

  • 9% savings when you prepay annually
  • 30-day free fax trial
  • 400 incoming and 400 outgoing pages included
  • Low monthly fee for number of pages included
  • One year online fax storage
  • Can preview your fax before you send it
  • Can create a "blocked"/ "allowed" call list so that you aren't charged for blocked calls
  • 24/7 customer support

MyFax Cons

  • Pages in plan aren't combined
  • Experienced multiple power outages in June 2011, Jan 2012, April 2012, and January 2013
  • Experienced customer login issues in June 2011

MyFax Conclusion

MyFax has a user-friendly online interface and competitive pricing, although it has had at least four service outages since June, 2011. At $10 per month for 400 incoming and 400 outgoing pages, MyFax is a good option for those who fax regularly. Typically, MyFax only offers "200/100" "incoming/outgoing" fax pages at this price, but FaxCompare users can get this better value, by signing up using our links. Prepaying for a year will bring the monthly rate down further to $9.17. While MyFax customer support has historically been very helpful, we've received lots of negative feedback about it as of late. MyFax offers a 30-day free online fax trial period to test out the service.

MyFax costs $10 per month with no startup or hidden fees. The plan we reviewed includes 400 incoming and 400 outgoing pages per month. This greatly exceeds our Market Standard of 300 combined pages. MyFax also offers a 30-day free trial.

It is very easy to send a fax in MyFax's online interface, as the entire process can be completed in one convenient screen. You are able to preview your fax before you send it and you can fax up to eight documents at once. You can send and receive faxes on five email addresses and fax up to 50 recipients at one time. MyFax allows you to store faxes online for up to one year, which is much longer than our Market Standard of 30 days.

MyFax has local fax numbers in all 50 states, along with Washington D.C. They do not offer (800) numbers, but they do offer free (866), (877), and (888) numbers at no additional cost. MyFax also offers 24/7 phone customer support. In our experiences, its customer support techs were extremely knowledgeable and offered lots of information beyond simple answers to our questions. However, we've recently received lots of negative feedback about its support.

MyFax mobile fax app is available for the iPhone.

MyFax Updates

Last reported outage: January 2013

June 2011: MyFax experiences numerous service outages due to electricity problems (brownouts) in Ottawa, Canada; home of MyFax's main offices and servers

April 25, 2011: MyFax re-releases iPhone App in the Apple Store

December 6, 2010: MyFax (and parent company Protus) is aquired by j2 Global, the parent company of popular online fax services eFax, RapidFax, TrustFax, and more

December 12, 2010: MyFax Acquired by j2 Global

April 29, 2010: MyFax Expands Digital Fax Services to the UK

March 16, 2010: MyFax Expands Canadian Coverage

March 4, 2010: Internet Telephony Magazine Names MyFax Product of the Year

What is an online fax? How do I choose? Online Fax Services
Email Fax Buying Tips Top Faxing Industries Fax Resources

A Complete Phone and Fax Service

Interested in a solution that manages your phone and fax needs? Simplify your communications with RingCentral Office. RingCentral Office offers a feature rich, business class VoIP phone system for far less than the cost of a traditional phone system.

Internet Fax
Newsletter Signup

Enter your email address below to receive updates on newly reviewed product categories.