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MyFax Review

Service Name		500 Pooled
Monthly Fee		$10.00
Annual Payment Discount		$8.33/ month
Hidden Fees		No
Start Up Fee		Free
800 Number		No
866, 877 or 888 Number		Yes
Free Trial Period		30 Days
Free Incoming Pages		500 Total
Free Outgoing Pages		Combined
Users in plan		5
Online fax storage		1 Year
Customer Support		24/7
Premium Upgrades		Yes
Corporate Packages		Yes
Send faxes by email		Yes
Incoming Overage Pages		$0.10
Outgoing Overage Pages		$0.10

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Plan Reviewed: 500 Pooled Pages

• Save 16.7% when you prepay annually
• 30-day free trial period
• 500 combined pages included
• Low monthly fee for number of pages included
• One year online fax storage
• Can preview your fax before you send it
• Can create a "blocked"/ "allowed" call list so that you aren't charged for blocked calls
• 24/7 customer support

• Experienced a power outage as well as customer login issues in June 2011
• Experienced an outage in January 2012

MyFax has a user-friendly online interface and great pricing. However, MyFax experienced a power outage as well as customer login issues in June 2011. MyFax experienced another outage in January 2012. MyFax has since resolved these issues, and its service and website are restored. At $10 per month for 500 free combined pages, MyFax is an excellent option for people who send and receive faxes regularly, and if you prepay for a year, your monthly rate comes out to $8.33. MyFax's customer support has historically been very helpful, but we've recently received lots of negative feedback about their support. MyFax has a 30 day free trial period during which you can test out their service.

MyFax has a monthly fee of $10. They have no start-up fee or hidden fees. The plan we reviewed included 500 free combined (incoming and outgoing) pages per month. This is significantly higher than our Market Standard of 300 combined pages. They also have a 30-day free trial.

It is very easy to send a fax in MyFax's online interface, as the entire process only uses one page. You can fax up to nine documents at once. You can send a fax to a maximum of 50 recipients. You are able to preview your fax before you send it. MyFax allows you to store faxes online for up to one year, which is much longer than our Market Standard of 30 days. Additionally, you can send faxes from and receive faxes on five different email addresses.

MyFax has local fax numbers in all 50 states, along with Washington D.C. They do not offer (800) numbers, but they do offer free (866), (877), and (888) numbers. MyFax also offers phone customer support 24/7. In our experiences, their customer support was extremely knowledgeable and offered lots of information beyond simple answers to our questions. However, we've recently received lots of negative feedback about their support.