MaxEmail Review
Service Name |
Plus | |
Monthly Fee |
$9.95 |
|
Hidden Fees |
Yes |
|
Start Up Fee |
$10.00 | |
800 Number |
No | |
866, 877 or 888 Number |
Yes, but |
|
Free Trial Period |
Limited |
|
Free Incoming Pages |
250 | |
Free Outgoing Pages |
100 | |
Users in plan |
1 | |
Online fax storage |
30 Days |
|
Customer Support |
M-F 9-5 CST |
|
Premium Upgrades |
Yes | |
Corporate Packages |
Yes | |
Send faxes by email |
Yes | |
Incoming Overage Pages |
$0.05 |
|
Outgoing Overage Pages |
$0.10 |
Plan Reviewed: Plus
Pros
- Low overage fees for incoming pages
- Upgraded packages available
- Unused pages roll-over
Cons
- Hidden Fees: MaxEmail does not include any inbound pages with a toll-free number and the fee per page is $0.10
- $10.00 start up fee
- Customer service number is hard to find
- MaxEmail bills per 30 seconds of transmission time; most fax companies quote assuming 1 minute per page
Conclusion
MaxEmail offers a 30 day free trial period that includes 100 inbound and 5 outbound faxes. Their Plus plan is similar to many of their competitors' plans, but they charge a $10 start up fee. Another shortcoming of their service is that you aren't able to choose the area code of your MaxEmail number if you're a MaxEmail Lite or MaxEmail Trial user. Also, MaxEmail is one of the few carriers that charges extra for a toll free number.
MaxEmail's internet fax service allows you to have 1 user in the plan and overage fees for incoming pages are only 5 cents. Also, a feature fairly unique to MaxEmail is that unused pages roll-over with the Lite and Plus plans. However, we didn't find their interface particularly user friendly, and outbound faxes during the free trial period have the words "Trial User" placed in the header.
User Feedback
On FaxCompare.com, we review service plans that are most consistent with our "market standard" so that you can make a true "apples to apples" comparison. MaxEmail does offer a Lite plan that is $24/year, but only includes 100 inbound pages and no outbound pages, which is 67% less than our market standard and is not comparable to other plans reviewed on our site.
5 out of 5 stars
December 8, 2008
By Garry (Alameda, CA)
I've been using it for years.
You forgot to mention their "Lite" Service. If you're a light-to-moderate fax user, it's FAR FAR CHEAPER than anything else you list. And it works excellently. It's always speedy, and the page-formatting is always right.
5 out of 5 stars
August 30, 2008
By Robin (Vallejo, CA)
Very pleased with the service and pricing!
I have used MaxEmail successfully for the last 2 years and am very pleased with the service and the pricing, especially when comparing
to other fax programs out there.