What You Need to Know About Nextiva’s Latest Update

Popular business VoIP service Nextiva just released a slew of updates to their faxing service and website to better accommodate online faxing needs. Whether you’re a current user looking to stay informed or a potential customer in the market for a new faxing service, you can check out some of highlights outlined below.

vFAX Overview

Nextiva’s vFAX product allows you to send and receive fax via email, with or without a fax machine. Nextiva notably offers something called the Fax Bridge, which is a little device that links a vFAX account to a physical fax machine and allows the user to use the analog machine through vFAX’s online portal. This is great for users who prefer to send and receive physical faxes, while still retaining the ability to save faxes and send notifications by way of the service’s virtual portal.
Nextiva fax pricing ranges from $4.95/ month (with annual pricing) to $34.95/ month. Features included with each tier consist of faxing via email (which means faxing anywhere you have internet and/or your cell phone), the ability to retain your current fax number, document confidentiality, guaranteed delivery (if a busy signal comes up, Nextiva just keeps sending until the fax is delivered) and analog support through Fax Bridge. The company boasts a customer list that features clients like Burger King, Delta Air Lines, and Target. A complete pricing and feature comparison of each of Nextiva’s fax products can be found here.

What’s Changing

Nextiva’s updated website is much easier on the eyes thanks to its new, streamlined aesthetic. Text content is sparser and less cramped, and finding what you’re looking for is a straightforward process thanks to a simplified menu bar. Contact numbers for sales and support remain accessible in the top right corner of the page.
If you’re new to the service or looking to brush up on your faxing know-how, Nextiva now offers explanatory how-to videos that users can access through the company’s new website. These videos walk newer customers through basic steps (such as sending/viewing faxes, notification setup, and billing portal navigation) and also provide more experienced users with tips for effective use the fax service. To further ensure a seamless setup process for new users, the company is also rolling out an email drip campaign to teach customers how to use basic features, introduce additional vFAX capabilities, and suggest other Nextiva products. A shift from Flash to HTML5 promises vFAX accessibility from an increased number of web browsers. Additionally, if you opt to use Fax Bridge, the device will feature updated packaging and improved guides so you can get the most of your dual faxing capabilities.

What’s Staying the Same

There are a few aspects of Nextiva’s service that have been around for a while and will continue to generate customer satisfaction through the company’s future updates. For one thing, Nextiva’s competitive pricing will hold steady for all three plans—no price hike as a result of the changes. Nextiva will also continue to offer their trademarked “Amazing Service,” which guarantees 95% of support calls will be answered by the second ring. The company might be expanding at a rapid rate, but the website and vFAX updates ensure that Nextiva’s existing services will receive the same level of care and attention as forthcoming products.