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UnityFax Review

UnityFax, internet fax

Service Name
   Local Fax: Unlimited Receiving/250 Pages Sending
Monthly Fee
   $9.99
Annual Payment Discount
  
$8.33/ month
Hidden Fees
   No
Start Up Fee
   $1.99
800 Number
   No
866, 877 or 888 Number
  
Yes, but
Free Trial Period
  
No, but
Free Incoming Pages
   Unlimited
Free Outgoing Pages
   250
Users in plan
   4
Online fax storage
  
1 year, but
Customer Support
  
24-hour turnaround
Premium Upgrades
   No
Corporate Packages
   Yes
Send faxes by email
   Yes
Incoming Overage Pages
   Unlimited
Outgoing Overage Pages
   $0.05
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Plan Reviewed: Local Fax: Unlimited Receiving/250 Pages Sending


UnityFax Pros

  • Save 16.6% when you prepay annually
  • Unlimited incoming and 250 outgoing pages included
  • Can create a "blocked"/"allowed" call list so that you aren't charged for blocked calls
  • High quality customer support (email)
  • Low overage rates

UnityFax Cons

  • No free trial period
  • Pages in plan aren't combined
  • Difficult to send a fax in the online interface
  • No phone customer support

UnityFax Conclusion

UnityFax has a few drawbacks, but their product and customer support are solid and they continue to make improvements. UnityFax's pricing is right in line with our market standard, and they include unlimited incoming pages and 250 outgoing pages. UnityFax's phone customer support number didn't work, but their responses via email were very thorough. UnityFax doesn't offer a free trial, but its sister site FaxORama.com allows you to send two free faxes per day (max. 5 pages each).

UnityFax's monthly fee is $9.99 with a start-up fee of $1.99 and no hidden fees. UnityFax does not combine the pages in their plan and allots an unlimited number of free incoming and 250 free outgoing pages per month, which is more than the Market Standard of 300 combined pages. However, UnityFax does not offer a free trial.

Faxing with UnityFax cannot be done through their online interface and must be done via email. You can send an unlimited number of pages through UnityFax as long as you keep the total disk space under 30 MB. You can fax up to 12 recipients at one time. You cannot preview your fax before you send. The 30 days of online fax storage is free. Six months of storage costs $9.99. 12 months of storage costs $17.99 and 24 months of storage costs $29.99. This is nearly equal to the Market Standard of free fax storage for 30 days. You can also receive and send faxes with four email addresses on the service.

UnityFax offers local numbers in 50 states. In addition, the service has (800), (866), (877), and (888) toll-free numbers available for no extra charge per month. UnityFax's phone number for customer support does not work, but they have very high quality email customer support, responding in fewer than 30 minutes with a full paragraph explanation.

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