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UnityFax Review

UnityFax, internet fax

Service Name
   Local Fax: Unlimited Receiving/250 Pages Sending
Monthly Fee
  
$9.99
Hidden Fees
   No
Start Up Fee
   $1.99
800 Number
   No
866, 877 or 888 Number
  
Yes, but
Free Trial Period
  
No, but
Free Incoming Pages
   Unlimited
Free Outgoing Pages
   250
Users in plan
   4
Online fax storage
  
1 year, but
Customer Support
  
24-hour turnaround
Premium Upgrades
   No
Corporate Packages
   Yes
Send faxes by email
   Yes
Incoming Overage Pages
   Unlimited
Outgoing Overage Pages
   $0.05
sign up now

Plan Reviewed: One Rate


UnityFax Pros

  • Great customer support
  • Unlimited incoming pages
  • Low overage rate for additional outgoing pages

UnityFax Cons

  • $1.99 start up fee
  • No free trial
  • Interface is not user-friendly

UnityFax Conclusion

UnityFax has a few drawbacks, but their product and customer support are solid and they continue to make improvements. Their pricing is right in line with our "market standard" and they include unlimited incoming pages and 250 outgoing pages. However, they charge an activation fee and do not have a true free trial, which is outside our "market standard". UnityFax continues to improve its service, and they recently added an email-to-fax function and expanded their online storage to include an archive of sent faxes, as well as outgoing. Their online interface is a little hard to navigate. Sending/Receiving faxes requires two different interfaces: UnityFax.com for incoming faxes and FaxORama.com for outgoing faxes. However, if you prefer to fax from your email program, then this shouldn't be a problem.

UnityFax's customer support was very friendly and responsive. Email inquiries are encouraged, and usually responded to faster than phone inquiries. If you need a toll free number, UnityFax charges $11.99/month and includes 300 combined pages.

UnityFax's biggest strength is the ability to manage multiple fax accounts (numbers), and discounts are offered for 10 or more numbers. Once you sign-up for an account, your primary email address is assigned an 'admin' and 'user' account. As as 'admin,' you can manage account settings for all your fax numbers, including billing information, monthly activity reports and adding/deleting users. The only drawback is that the 'admin' does not have access to the actual faxes under each account. You must log-in as a 'user' to see these. It would have been nice to see this all managed under the same interface.