SRFax Online Fax Service Review
SRFax Standard 500
- Save 20% when you prepay annually
- 60-day free trial period
- Unlimited online fax storage
- Can create a “blocked”/”allowed” call list so that you aren’t charged for blocked calls
- High quality customer support
- Can send faxes from nine email addresses and receive faxes from an unlimited number of email addresses
- At the time of our most recent review, there were no notable cons
SRFax is a very good option who need HIPAA compliance and value quality customer service. They are also one of the few companies willing to sign a Business Associate Agreement for professionals that need to address privacy concerns. At $9.95 per month for 500 free incoming and outgoing pages, SRFax is a great value from a price perspective. SRFax has knowledgeable customer support and offers a 60 day free fax trial, a full month longer than the standard.
SRFax’s monthly fee is $9.95 with no start-up fee, and no hidden fees. This includes 500 combined incoming and outgoing pages. This is significantly higher than our Market Standard of 300 combined pages. They also have a 60-day free trial.
Faxing with SRFax is very easy. You pick the contacts you would like to send to, fill out the cover page and then attach the documents. You can send five documents at a time through SRFax, and you can send to a maximum number of 50 recipients. They do not offer a preview of a fax before you send, nor do they offer esigning or mobile apps. Unlimited online fax storage is free for an unlimited number of faxes. This is a lot more than the Market Standard of 30 days of free fax storage. You can also send faxes from nine email addresses and add an unlimited number of email addresses to receive faxes.
SRFax offers local numbers for about 48 US states, Washington D.C., plus 41 cities in Canada. They also offer (844), (855), (866), (877), and (888) toll-free numbers for no extra fee. SRFax’s phone support hours are 9 a.m. to 5 p.m. PST Monday through Friday. They have above average phone support quality with extensive information on any question you may have about the service.
Last reported outage: 2012
November 6, 2014: SRFax increases their database of local US fax numbers from 26 to 48 states.
September 12, 2014: SRFax increases their database of local US fax numbers from 13 to 26 states and adds (844) and (855) toll free number options.
February 22, 2012: Exporting your SRFax call logs into a CSV file now includes the caller ID name and reference numbers.
November 16, 2011: SRFax updates their home/login page to be more user-friendly
October 26, 2011: SRFax adds the ability to view your total page count in the call log interface, regardless of how it is sorted.
Annual Payment Discount
Start Up Fee
866, 877 or 888 Number
Free Trial Period
Free Incoming Pages
Free Outgoing Pages
Users in plan
Online fax storage
|M-F 9-5 PST|
Send faxes by email
Incoming Overage Pages
Outgoing Overage Pages