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Send2Fax Review

Send2Fax

Service Name
   Home Office
Monthly Fee
   $8.95
Hidden Fees
  
Yes
800 Number
   No
866, 877 or 888 Number
  
Yes
Start Up Fee
   $8.95
Free Trial Period
   30 days
Free Incoming Pages
   150 Total
Free Outgoing Pages
   Combined
Users in plan
  
2
Online fax storage
  
30 Days Free
Customer Support
   M-F 8-5 PST
Premium Upgrades
   Yes
Corporate Packages
   Yes
Send faxes by email
   Yes
Incoming Overage Pages
   $0.12
Outgoing Overage Pages
   $0.12
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Plan Reviewed: Home Office


Send2Fax Pros
  • 30 day free trial
  • The incoming and outgoing page allowance is combined, which makes it less likely for you to incur overage fees

Send2Fax Cons
  • $8.95 start up fee
  • Hidden Fees: Send2Fax charges for storing faxes online for more than 30 days. which is the default setting in their online interface
  • Only 2 users can receive faxes
  • Overage fees exceed what we consider market standard
  • Customer service phone number is hard to find

Send2Fax Conclusion

Send2Fax gives you half the combined pages of the market standard at a slightly cheaper price. Send2Fax combines incoming and outgoing pages, but the total pages you get for $8.95 (150 pages) is half market standard. The faxing interface is simple and easy to use, and our faxes were sent and received quickly. For questions, you are compelled to use the ticket system when you are in the interface. The phone support number is difficult to locate on the website and forces you to leave the faxing interface to find it. (It is located here: http://www.send2fax.com/index.jsp?isft=y). But, we found phone support to be quick, helpful and knowledgeable. Send2Fax offers a 30 day trial to test out their faxing service. This trial can be accessed by searching for Send2Fax on Google and clicking the featured link, or by clicking this link: http://www.send2fax.com/index.jsp?isft=y and clicking Start Faxing Free.

Send2Fax's Cons outweigh the Pros. Two downsides are that they give you only 2 users with your plan and that overage fees exceed market standard. You do get 30 days of free online storage for your practice, which is market standard, but they charge you a fee if your faxes aren't deleted after 30 days. You have to go into your Settings to make sure that you select “Automatically delete faxes" and type in “30 days." Overall, Send2Fax offers a slightly cheaper plan than other providers, but for a couple of dollars more you could get more fax pages and longer storage.

* Send2Fax is owned by J2 Global Communications along with Fax.com, eFax, jConnect, RapidFAX, SmartFax and TrustFax.