Myfax

Plan Reviewed: Best Value

Pros

• 30 Day free trial period
• Monthly or annual contracts available
• Multiple Users available
• Online storage for 1 year

Cons

• $0.10 per page over 300 pages per month is slightly above market
• Pages in plan aren't combined; 200 pages earmarked for incoming and 100 pages for outgoing

Conclusion
MyFax.com has a user friendly online interface, good pricing and good Customer Service. The "Best Value" plan is one of the most aggressively priced in our survey. They have a 30 day trial period and upgrades available for higher use customers. MyFax.com is an excellent option for people who send and receive faxes regularly and may consider an upgrade in the future.

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Ring Central

Plan Reviewed: Fax 300

Pros

• Bundled Services Available
• No set up fee
• Most economical plan for both sending and receiving faxes in our survey
• 5.9 cents per page over 300 pages
• 300 page plan can be used for both inbound and outbound faxes
• Multiple Users available

Cons

• Only 30 days of online fax storage

Conclusion
This is a good option for people who are not heavy fax users and is one of the most economical plans in our survey for both sending and receiving faxes. In addition, if you're looking for more than just a digital fax line you might be able to realize additional savings by bundling services. Ring Central also has excellent Customer Service 24/7.

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TrustFax

Plan Reviewed: Pro

Pros

• 525 in plan pages
• Unlimited online fax storage
• Up to 10 Users in plan
• No Start Up Fee
• 30 Day trial period

Cons

• Only 125 of the 525 pages in plan can be used for outgoing faxes
• Limited Customer Service

Conclusion
Trust fax is a good option for people who receive a fairly large number of faxes but don't send too many. Their pricing is comparable to other plans, they offer significantly more minutes than other comparable plans and they have no start up fee and a 30 day trial period. If you sign up for this service, we recommend you contact the Customer Service department before the trial is over to ensure that they are up to your personal standards.

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Rapid Fax

Plan Reviewed: Individual and Small Business Plan

Pros

• Responsive 24/7 Customer Service
• No set up fee
• 30 day free trial period
• $0.08 per minute overage charges

Cons

• Only 2 users per account

Conclusion
Rapid Fax is a good option for people who have only a very small number of people who will need to receive faxes directly. Their pricing is reasonable and their service is comprehensive. They also offer premium and corporate upgrades. The primary potential drawback is the fact that you can only have the faxes sent to two email addresses. If you have more than two people that you would like to be able to receive faxes directly, you'll need to set up a separate fax email address for Rapid Fax and provide access to those people.

* Not that it really matters but Rapid Fax is owned by J2 Global Communications along with Fax.com, Send2Fax, Jconnect and eFax.

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GoFaxer

Plan Reviewed: Home

Pros

• No setup fee
• Multiple Users available
• Online storage up to 1 GB
• Combined pages in plan

Cons

• Can only send faxes through the online interface. You can't send them through a standard email.
• Poor customer service

Conclusion
The feature set of the Home plan is consistent with our Market Standard. GoFaxer is a relatively new company so we don't have much information on the reliability of their product. However, they are aggressively trying to improve their offering. We had trouble sending faxes when using their service, but they are currently switching out their back-end fax conversion provider so it's no longer outsourced. The biggest shortfall in their feature set is the inability to send faxes through Outlook.

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MaxEmail

Plan Reviewed: Plus

Pros

• Low Overage Fees for Incoming Pages
• Upgraded packages available
• Up to 25 users in plan

Cons

• $10.00 start up fee
• Toll free number not available
• No customer service number

Conclusion
There are other carriers that offer a similar bundle of services for less money with better Customer Service. We're especially wary about signing up for a service with no customer service number. However, MaxEmail has a relatively informative website and you can get customer service through email.

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eFax

Plan Reviewed: eFax Plus

Pros

• Responsive Customer Service
• Multiple Users included with most accounts
• Online fax storage for 1 year with most plans

Cons

• $10.00 set up fee
• Higher prices than most providers in our survey
• Fewer in plan pages than most other providers
• If you get a toll free number you get no free pages included in your plan and you pay $0.20 per page for incoming and outgoing pages

Conclusion
eFax probably has the most subscribers of any internet fax service. However, at $16.95 per month, eFax service fees are 70% more than our "market standard". In addition, eFax Plus includes 130 pages/month for inbound faxes and 30 pages per month for outbound faxes, which is significantly below our "market standard". If you are interested in an eFax service plan because you like going with the largest brand in the industry, we recommend looking at some other J2 Global Communications brands like JConnect. You will get the same customer service as with an eFax service plan but much better pricing. eFax is also one of the few carriers that charges extra for a toll free number, but you would only know this by reading the fine print.

* Not that it really matters but eFax is owned by J2 Global Communications along with Fax.com, Send2Fax, Jconnect and RapidFax.

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Fax.com

Plan Reviewed: Standard

Pros

• The incoming and outgoing page allowance is combined, which makes it less likely for you to incur overage fees
• You can have an unlimited number of users in you plan

Cons

• The information they have on their website is fairly limited and their Customer Service is very difficult to reach. We had to try several times before we were able to get someone on the phone
• Hidden Fees: They charge for storing faxes online for more than 30 days, which is the default setting in their online interface

Conclusion
There are other carriers that offer the same bundle of services for less money with better Customer Service and no hidden fees. It's very frustrating to have a simple question, no access to Customer Service and no available online information. We do not recommend this carrier.

* Not that it really matters but fax.com is owned by J2 Global Communications along with eFax, Send2Fax, Jconnect and RapidFax.

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Fax2Mail

Plan Reviewed: Basic

Pros

• Premier Global offers a wide variety of digital phone services, so if you're looking for more than just digital fax you might be able to benefit from a service bundle

Cons

• $15.95 start up fee
• No free trial
• Their website is generally not very informative
• Their Customer Service is very difficult to reach

Conclusion
There are other carriers that offer the same bundle of services for less money with better Customer Service. Actually, when we finally got someone from Customer Service on the phone, he had to leave to go into a meeting before finishing our session. It's also not possible to have more than one User on your account. Adding a User is the price equivalent of setting up a second account.

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FaxFreedom

Plan Reviewed: Standard

Pros

• $0.07 per overage page

Cons

• $25 start up fee
• 100 total pages in plan (33% of average).
• Unresponsive Customer Service
• Hidden Fees: You have to pay the first and last month up front, in addition to the start up fee
• Limited Customer Service

Conclusion
There are other carriers that offer the same bundle of services for less money with better Customer Service. We do not recommend this service.

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Send2Fax

Plan Reviewed: Individual and Small Business

Pros

• Corporate plans available
• Upgrades available

Cons

• $11.95 Start Up Fee
• Hidden Fees: They charge $0.01 per page to store faxes for more than 30 days
• Limited Customer Service hours
• Overage fees exceed what we consider market standard

Conclusion

There are other carriers that offer the same bundle of services for less money with better Customer Service. In addition, Send2Fax has hidden fees that we uncovered. We are always skeptical about companies that have hidden fees. Which hidden fees did we not find?

* Not that it really matters but Send2Fax is owned by J2 Global Communications along with Fax.com, eFax, Jconnect and RapidFax.

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ClickFax.com

Plan Reviewed: Budget Send and Receive Plan

Pros

• The website is so difficult to navigate that you will probably not waste your time looking at their different plans

Cons

• Customer Service is so difficult to reach that we still have not heard from them
• 50 pages per month is roughly 16% of what we consider market standard

Conclusion
There are other carriers that offer a more comprehensive bundle of services for less money with better Customer Service. I will not waste your time or mine with a long review of ClickFax. They were included in an effort to create a complete survey. Please choose another carrier.

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AirComUSA.com

Plan Reviewed: Virtual Fax

Pros

• None

Cons

• NO INCLUDED MINUTES
• Additional faxes might be lost with additional email addresses
• $10.00 set up fee
• $12.00 upfront charge for future overage fees
• 6 days of online storage
• Limited customer service

Conclusion
This plan has set up fees, disclosed issues with faxes being lost, 6 days of online storage, limited customer service, NO INCLUDED MINUTES, etc. We don't slam programs unless they really deserve it. This plan really deserves to be slammed.

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GreenFax.com

Plan Reviewed: Signature

Pros

• Very low overage fees; $0.03 per minute for incoming pages and $0.07 per minute for outgoing pages
• Up to 5 Users in plan
• 90 day online storage
• Corporate Upgrades Available
• Premium Upgrades Available

Cons

• Limited Customer Service hours
• Pricing is above what we consider market standard
• No Outgoing minutes included in plan

Conclusion
This company is marketing their service as a means to positively affect the environment. Although we agree with and support this conclusion, their service is no more environmentally friendly than any other carrier's, as far as we can tell. Nonetheless, their overage fees are very low and if you foresee regular overage charges, this benefit might outweigh their above market monthly fees. Another unusual feature that may be a pro or a con depending on your situation is the fact that they bill quarterly.

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SmartFax.com

Plan Reviewed: Unlimited Local

Pros

• No Start Up Fee
• Unlimited pages included in plan
• Unlimited Users

Cons

• Limited Customer Service hours
• Poor Customer Service
• Limited number of available area codes

Conclusion
SmartFax.com Customer Service is clearly a call center in India. Signing up is also a bit troublesome. I had to try several times to get through the sign-up process for the free trial, and they did not have an available phone number in my area code (512). Other than that, this is a good value. The pricing is similar to the industry standard 300 page plans but you get unlimited incoming and outgoing pages.

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ExtremeFax.com

Plan Reviewed: Standard

Pros

• No Start Up Fee
• $7.99 monthly fee
• 300 pages included in plan
• Unlimited Users in plan
• 24/7 Customer Service
• $0.07 per overage pages

Cons

• This is an old version of what is now Ring Central

Conclusion
This is an old version of what is now Ring Central. The good side is that you get Ring Central's 24/7 Customer Service and you get the old pricing, which is lower than Ring Central. The bad side is that this system was replaced in order to improve the interface and technology. The quality of the product is commensurate with the reduced cost. This is a good option for a value conscious customer.

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OneFax

Plan Reviewed: Local

Pros

• No Start Up Fee
• 90 Day Free Trial
• $8.95 monthly fee
• Unlimited incoming pages
• Unlimited outgoing pages
• Unlimited Users in plan

Cons

• Customer service is through an overseas call center.
• Customer service is not available 24/7.

Conclusion
This is the most economic plan in our survey. However, we are not impressed by their customer service. Hold times are very long and customer service reps do not speak English as their first language.

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Jconnect.com

Plan Reviewed: Premier

Pros

• Bundled service with voice mail and other services.
• 1 Year online storage.

Cons

• No outgoing pages in plan.
• $10.00 start up fee.

Conclusion
Jconnect.com is owned by J2 Global Communications, owner of eFax, but appears to be a better deal than any of the eFax service plans we're aware of. We're not exactly sure what to make of that. However, it does come with some pretty cool extra features like voicemail, email converted to voicemail and conference calling. This could be a great service if you are looking for a similar bundle of services. However, if all you want is an email fax service, there are other providers that offer a similar bundle of services for less money.

* Not that it really matters but JConnect is owned by J2 Global Communications along with Fax.com, Send2Fax, eFax and RapidFax.

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Packetel

Plan Reviewed: Standard

Pros

• Very Cheap.
• Unlimited incoming pages
• You receive 1 free month when you sign up for 12 months and 2 free months when you sign up for 24 months

Cons

• You cannot send faxes at all.
• You have to pre pay for everything.
• They don't store your faxes online at all.
• $3.95 monthly price requires a 3 month minimum

Conclusion
You get what you pay for. You can't send any faxes with this service, they don't store faxes online at all, and their free trial period is nothing to brag about. If you're looking for the cheapest option for a receive fax number, this is it. However, if you think you might want some of the standard features offered by most providers, it's probably worth the extra $6 per month to get a standard 300 minute plan from another provider.

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101Fax

Plan Reviewed: Standard

Pros

• Very Inexpensive.
• Unlimited incoming pages

Cons

• No outgoing pages included in plan.
• Limited customer service.
• Relatively small provider with limited resources.

Conclusion
This is an inexpensive plan for a relatively low quality product. The feature set is not bad, but the online interface and customer service are below average. There are other service providers that offer significantly more functionality and service for a minimal increase in cost.

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Callwave

Plan Reviewed: Virtual Fax

Pros

• Unlimited Users
• 30 Day trial period
• Online file storage for 6 months

Cons

• Customer Service is only available M-F during business hours
• Toll free numbers are not available
• Only certain area codes are available
• $10 set up fee

Conclusion
Callwave revamped their entire internet fax service in December of 2007. Prior to that time they only offered an unlimited receive only plan. The pricing of their basic plan is near our "market standard" parameters and we are confident that they will provide a good service. However, their costumer service is only available during business hours and it might take a few months to get all the kinks out of their new system.

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SimplifyFax

Plan Reviewed: Basic Local

Pros

• Relatively inexpensive
• Unlimited incoming pages

Cons

• No outbound pages included in plan
• Poor customer service
• Relatively small provider with limited resources

Conclusion
We called customer service to fill in the blanks in our comparison grid and were cut off every time we called. We finally gave up, which is why our grid is incomplete. Fortunately, we were just trying to collect information for our review and didn't have an issue we needed to resolve. FaxCompare.com will not recommend any service with inaccessible customer support. This is an inexpensive plan for a relatively low quality product. The feature set is not bad but the online interface and customer service are below average. There are other service providers that offer significantly more functionality and service for a minimal increase in cost.

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MetroFax

Plan Reviewed: Virtual Fax

Pros

• 1000 pages per month

Cons

• $9.95 start up fee
• $2.00 extra for Toll Fee number
• Your 1 free month is the second month, which means no free trial/li>
• $2 extra per user email
• Not available in Louisiana, North Carolina, and South Carolina

Conclusion
This is a good program for higher volume users. However, their pricing and add on fees are outside of our market standard. At the end of the day you get more than triple the minutes for 30% more money, but why spend 30% more if you don't need more minutes.

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FaxAge

Plan Reviewed: Professional

Pros

• Low overage fees
• Low monthly fee
• Unlimited users In Plan

Cons

• Limited Customer Service
• $5.00 start up fee
• Limited local numbers

Conclusion
This plan is competitively priced. There is a start up fee and limited customer service, which is outside of our market standard, but their monthly fee is a few bucks less than our market standard for the same number of minutes.

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