MyFax

Plan Reviewed: Best Value

Pros

• 30 Day free trial period
• User friendly interface
• Excellent customer service
• Monthly or annual contracts available
• Multiple Users available
• Online storage for 1 year

Cons

• Pages in plan aren't combined; 200 pages earmarked for incoming and 100 pages for outgoing

Conclusion
MyFax has a user friendly online interface, good pricing and outstanding Customer Service. The "Best Value" plan is one of the most aggressively priced in our survey. They have a 30 day trial period and upgrades available for higher use customers. MyFax is an excellent option for people who send and receive faxes regularly and may consider an upgrade in the future. Complete MyFax Review

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RingCentral

Plan Reviewed: Fax 300

Pros

• Bundled Services Available
• No start up fee
• Most economical plan for both sending and receiving faxes in our survey
• 5.9 cents per page over 300 pages
• 300 page plan can be used for both inbound and outbound faxes
• Multiple Users available

Cons

• Only 30 days of online fax storage

Conclusion
This is a good option for people who are not heavy fax users and is one of the most economical plans in our survey for both sending and receiving faxes. In addition, if you're looking for more than just a digital fax line you might be able to realize additional savings by bundling services. RingCentral also has excellent Customer Service 24/7. Complete RingCentral Review

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TrustFax

Plan Reviewed: Pro Local

Pros

• 525 in plan pages
• Unlimited online fax storage
• Up to 10 Users in plan
• No start up fee

Cons

• Cannot send faxes through their interface with Safari
• Only 125 of the 525 pages in plan can be used for outgoing faxes
• Limited Free Trial
• Limited Customer Service

Conclusion
TrustFax is a good option for people who receive a fairly large number of faxes but don't send too many. Their pricing is comparable to other plans, they offer significantly more minutes than other comparable plans and they have no start up fee and a 30 day trial period. If you sign up for this service, we recommend you contact the Customer Service department before the trial is over to ensure that they are up to your personal standards. Complete TrustFax Review

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GoFaxer

Plan Reviewed: Home

Pros

• No start up fee
• Multiple Users available
• Online storage up to 1 GB
• Combined pages in plan
• Monthly or annual contracts available
• Easy-to-use interface

Cons

• Can only send faxes through the online interface. You can't send them through a standard email.

Conclusion
The feature set of the Home plan is consistent with our Market Standard. GoFaxer is a relatively new company, but as of November 7, 2008, they have switched out their old back-end system so that it's no longer outsourced. We tested their new system by sending and receiving several faxes, and it has made a huge improvement. In fact, their faxes transmitted faster than several other internet fax companies we have tested. The biggest shortfall in their feature set is the inability to send faxes through Outlook. Complete GoFaxer Review

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RapidFAX

Plan Reviewed: Individual and Small Business Plan

Pros

• No start up fee
• 30 day free trial
• $0.08 per minute overage charges

Cons

• Only 2 users per account

Conclusion
RapidFAX is a good option for people who have only a very small number of people who will need to receive faxes directly. Their pricing is reasonable and their service is comprehensive. The primary potential drawback is the fact that you can only have the faxes sent to two email addresses. We also found it difficult to get a hold of their customer service. Complete RapidFAX review

* Not that it really matters but RapidFAX is owned by J2 Global Communications along with Fax.com, Send2Fax, jConnect and eFax.

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MetroFax

Plan Reviewed: Virtual Fax

Pros

• 1000 pages per month
• Low overage rates
• Easy-to-use interface
• MetroFax charges per page NOT per minute (no matter how long the page takes to transmit)

Cons

• $9.95 start up fee
• Your 1 free month is the second month, which means no free trial
• $2 extra per user email

Conclusion
This is a good program for higher volume users. You get 1000 combined minutes for $12.95 per month. Their interface is also really easy to use. However, there is a start up fee and only one email address can be set as a recipient for incoming faxes. It's also important to note that local numbers aren't available for Louisiana, North Carolina, and South Carolina, but MetroFax gives these locations a toll free number at no additional charge. Complete MetroFax Review

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eFax

Plan Reviewed: eFax Plus

Pros

• Responsive Customer Service
• Multiple Users included with most accounts
• Online fax storage for 1 year with most plans

Cons

• Hidden Fees: eFax does not include any inbound pages with a toll-free number and the fee per page is $0.20
• $10.00 start up fee
• Higher prices than most providers in our survey
• Fewer included pages than most other providers

Conclusion
eFax probably has the most subscribers of any internet fax service. However, at $16.95 per month, eFax service fees are 70% more than our "market standard." In addition, eFax Plus includes 130 pages/month for inbound faxes and 30 pages per month for outbound faxes, which is significantly below our "market standard". If you are interested in an eFax service plan because you like going with the largest brand in the industry, we recommend looking at some other J2 Global Communications brands like RapidFAX. eFax is also one of the few carriers that charges extra for a toll free number, but you would only know this by reading the fine print. Complete eFax Review

* Not that it really matters but eFax is owned by J2 Global Communications along with Fax.com, Send2Fax, jConnect and RapidFAX.

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MaxEmail

Plan Reviewed: Plus

Pros

• Low Overage Fees for Incoming Pages
• Upgraded packages available
• Up to 25 users in plan

Cons

• Hidden Fees: MaxEmail does not include any inbound pages with a toll-free number and the fee per page is $0.20
• $10.00 start up fee
• Customer service number is hard to find
• MaxEmail bills per 30 seconds of transmission time; most fax companies quote assuming 1 minute per page

Conclusion
MaxEmail's Plus plan is similar to many of their competitors' plans, but they charge a $10 start up fee. MaxEmail's internet fax service allows you to have up to 25 users in the plan and overage fees for incoming pages are only 5 cents. However, we didn't find their interface particularly user friendly, and MaxEmail's customer service number is difficult to find. Complete MaxEmail Review

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FaxAge

Plan Reviewed: Professional

Pros

• Low overage rates
• Low monthly fee
• Unlimited users in plan

Cons

• Limited Customer Service
• $5.00 start up fee
• Limited local numbers

Conclusion
This plan is competitively-priced. There is a start up fee and limited customer service, which is outside of our market standard, but their monthly fee is a few dollars less than our market standard for the same number of minutes. Complete FaxAge Review

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CallWave

Plan Reviewed: Basic

Pros

• Online file storage for 6 months

Cons

• Only 1 user in plan
• Customer Service is only available M-F during business hours
• Only certain area codes are available
• $10 start up fee

Conclusion
CallWave revamped their entire internet fax service in December of 2007. Prior to that time, they only offered an unlimited receive-only plan. The pricing of their basic plan is near our "market standard" parameters. However, there are major cons of their service. You can't preview your faxes before you send them, CallWave places branding on your cover sheet, customer service is only available through email, and only one email address can be set as a recipient for incoming faxes. Complete CallWave Review

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Packetel

Plan Reviewed: Standard

Pros

• Very cheap
• Unlimited incoming pages
• You receive 1 free month when you sign up for 12 months and 2 free months when you sign up for 24 months

Cons

• You cannot send faxes at all
• You have to pre-pay for everything
• They don't store your faxes online at all
• $3.95 monthly price requires a 3 month minimum

Conclusion
You get what you pay for. You can't send any faxes with this service, they don't store faxes online at all, and their free trial period is nothing to brag about. If you're looking for the cheapest option for a receive fax number, this is it. However, if you think you might want some of the standard features offered by most providers, it's probably worth the extra $6 per month to get a standard 300 minute plan from another provider. Complete Packtel Review

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SRFax

Plan Reviewed: Lite Plan

Pros

• No start up fee
• Monthly or annual contracts available
• 24/7 Customer Support
• Online storage for 1 year
• Corporate packages and premium upgrades

Cons

• Pages in plan aren't combined; 300 pages earmarked for incoming and 100 pages for outgoing
• Only 3 users in plan

Conclusion
This service provider falls right in line with our "market standard." However, SRFax is limiting in that most services priced in this range let you choose how you use your pages whereas SRFax sets a limit on both the amount you can send and the amount you can receive (most give you a specific combined total of fax pages that you can use at your discretion). If the amount of pages is not enough for you and your business, SRFax does offer several different upgraded plans that give you a higher amount of pages to use per month. There are no start-up fees and no hidden fees we found associated with this provider and their service. Complete SRFax Review

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101Fax

Plan Reviewed: Pro Local

Pros

• Very inexpensive
• Unlimited incoming pages

Cons

• No outgoing pages included in plan
• Limited customer service
• Relatively small provider with limited resources

Conclusion
This is an inexpensive plan for a relatively low quality product. The feature set is not bad, but the online interface and customer service are below average. There are other service providers that offer significantly more functionality and service for a minimal increase in cost. Complete 101Fax Review

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Fax.com

Plan Reviewed: Standard

Pros

• The incoming and outgoing page allowance is combined, which makes it less likely for you to incur overage fees

Cons

• The information they have on their website is fairly limited and their Customer Service is very difficult to reach. We had to try several times before we were able to get someone on the phone
• Hidden Fees: They charge for storing faxes online for more than 30 days, which is the default setting in their online interface
• There is a 10MB limit on the size of fax that you can send

Conclusion
There are other carriers that offer the same bundle of services for less money with better Customer Service and no hidden fees. It's very frustrating to have a simple question, no access to Customer Service and no available online information. We do not recommend this carrier.
Complete Fax.com Review

* Not that it really matters but Fax.com is owned by J2 Global Communications along with eFax, Send2Fax, jConnect and RapidFAX.

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Fax2Mail