PopFax Online Fax Service Review

Plan Reviewed: Send and Receive

PopFax Pros

  • Unlimited incoming pages and 20 outgoing fax pages
  • Can receive voicemail, make call transfers, and more on your fax line
  • Automatically resends your fax for a minute if it initally fails to go through
  • Local fax numbers available in 44 states
  • Can send a fax to up to 500 recipients at once

PopFax Cons

  • Pages in plan aren’t combined
  • Cannot send faxes by email unless you pay an additional $2.50/month
  • Can receive faxes on only one email address unless you pay an additional $2.50/month
  • No phone customer support

PopFax Conclusion

Popfax is a decent online fax service if you need a local number and don’t anticipate sending many faxes. If you expect to send more than 20 fax pages per month, there are other services on the market that are better suited for your needs. Popfax has email customer support and no phone support.

Popfax charges $23.99 every three months (i.e., you are paying for a three-month contract) and has no startup fees. You can also opt for an annual contract that costs $62.99. These pricing plans are not standard, as the majority of service providers offer a monthly pricing model with discounts for signing up for an annual contract. With either pricing plan, you get unlimited number of incoming faxes. The three-month plan provides 20 outgoing faxes, and the annual plan provides 50 outgoing faxes. We consider combined fax pages to be a Market Standard, so Popfax’s separate page allotments are not standard. Popfax provides a free trial, limited to four faxes and three days.

Sending a fax in Popfax’s interface is easy. You can send up to three documents at one time to a maximum of 10 recipients. You can preview a fax before it is sent. You cannot send a fax from your email account with Popfax unless you pay an additional $2.50 per month. You can use only one email address to send and receive faxes. Popfax will store your faxes for up to 30 days or up to 20 MB, which meets our Market Standard. You also have the option of purchasing 1 GB of storage.

Popfax offers local numbers in 44 states. Toll-free numbers with an (800) area code are not available through Popfax. Popfax does not offer phone customer support. We found email support be average quality.

PopFax’s mobile application, Popcompanion, is available on the iPhone, Android, and Blackberry.

PopFax Updates

As of 05/10/12 no PopFax updates to their online fax service

Service Name
Send and Receive
Monthly Fee
Annual Payment Discount
Hidden Fees
Start Up Fee
800 Number
866, 877 or 888 Number
Free Trial Period
3 days
Free Incoming Pages
Free Outgoing Pages
Users in plan
Online fax storage
30 days
Customer Support
No Number
Premium Upgrades
Corporate Packages
Send faxes by email
No, but
Incoming Overage Pages
Outgoing Overage Pages

A Complete Phone and Fax Service

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