PopFax Online Fax Service Review

Plan Reviewed: Send and Receive

Pros

• Unlimited incoming and 20 outgoing pages included
• Offers a package that bundles online fax service with the ability to receive voice mail, make call transfers, and more
• Local fax numbers available in 44 states
• Auto resends for a minute if a fax fails to go through
• Can send a fax to up to 500 recipients at once

Cons

• Pages in plan aren't combined
• Can't send faxes by email unless you pay an additional $2.50/month
• No phone customer support
• Can receive faxes to only 1 email address unless you pay an additional $2.50/month

Conclusion

Popfax is a decent online fax service if you need a local number and don't anticipate sending many faxes. If you expect to send more than 20 fax pages per month, there are other services on the market that are better suited for your needs. Popfax has no phone customer support and instead has email support. Popfax provides a 3-day free trial limited to four faxes to test out their service.

Popfax charges $23.99 every 3 months for a 3 month contract with no start up fees or $62.99 per year for an annual contract. These pricing periods are not standard in the online fax market as almost every other provider offers a monthly pricing model with discounts for signing up for an annual contract. With either pricing plan, you may receive an unlimited amount of incoming faxes. The 3 month plan provides 20 free outgoing faxes and the annual plan provides 50 free outgoing faxes. We consider combined fax allotments to be a Market Standard, so their separate fax allotment structure is an anomaly in the online fax world. Popfax provides a 3 day free trial with 4 free faxes to test out their service.

Sending a fax in Popfax's interface is easy. Up to three documents may be sent at once to a maximum of ten recipients. You may preview a fax before it is sent. Popfax will store your faxes for up to 30 days which meets our Market Standard. You may not send a fax from your email account with Popfax unless you pay an additional $2.50 per month. You may receive faxes to one email address.

Popfax offers local number availability in 44 states. 800 toll-free numbers are not available through Popfax. Popfax does not offer phone customer support. Email support quality was found to be average compared to other vendors.