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OneFax Review

Service Name
  Local
Monthly Fee
  $8.95
Hidden Fees
  No
Start Up Fee
  $0.00
800 Number
 
No, but
866, 877 or 888 Number
 
No
Free Trial Period
  90 Days
Free Incoming Pages
  Unlimited
Free Outgoing Pages
  Unlimited
Users in plan
  Unlimited
Online fax storage
  30 Days
Customer Support
  M-F 9-11 EST
Premium Upgrades
  Yes
Corporate Packages
  No
Send faxes by email
  Yes
Incoming Overage Pages
  N/A
Outgoing Overage Pages
  N/A
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Plan Reviewed: Local

Pros

  • No start up fee
  • Unlimited incoming pages
  • Unlimited outgoing pages
  • Unlimited users in plan

Cons

  • Customer service is through an overseas call center
  • Customer service is not available 24/7

Conclusion
OneFax's poor customer service outweighs any pros of its local plan. Hold times are very long and customer service reps do not speak English as their first language. Although this is the most economic plan in our survey, we highly recommend investing an additional dollar per month to choose an internet fax service with helpful customer service.

User Feedback
1 star

1 out of 5 stars
July 25, 2008
By Bob (middletown, NY)

Great fax, but customer service leaves a lot to be desired
I tried to cancel service, but I was charged anyway. I tried to get a refund, and after a week of fighting with them to reverse the charge, I had to have the bank dispute the charge. I am now having to seek legal council to deal with bank fees related to these idiots. Great faxing, but customer service leaves a lot to be desired. All reps did speak English and were here in the U.S. - just poor people skills.