Fax.com Review
Service Name |
Fax.com | |
Monthly Fee |
$9.99 | Annual Payment Discount |
N/A |
Hidden Fees |
No | |
Start Up Fee |
Free | |
800 Number |
No | |
866, 877 or 888 Number |
Included |
|
Free Trial Period |
30 Days | |
Free Incoming Pages |
300 Total | |
Free Outgoing Pages |
Combined | |
Users in plan |
2, but |
|
Online fax storage |
30 Days Free |
|
Customer Support |
M-F 8-5 PST | |
Premium Upgrades |
No | |
Corporate Packages |
No | |
Send faxes by email |
Yes | |
Incoming Overage Pages |
$0.12 | |
Outgoing Overage Pages |
$0.12 |
Plan Reviewed: Standard
Fax.com Pros
- 30-day free trial period
Fax.com Cons
- Can receive faxes with only two email addresses
Fax.com Conclusion
Fax.com's monthly service is priced right at our market standard, but their $0.12 per page overage charge is higher than our Market Standard of $0.10 per page. Our testing found their customer support to be unreliable. If you use the sign-up link through our website, you can test Fax.com's service free for 30 days.
Fax.com's monthly fee is $9.99 with no startup fee. Fax.com combines the pages in their plan and allots 300 free pages per month, which meets our Market Standard, and the service offers a 30-day free trial.
Faxing with Fax.com is very simple. There is one page where you enter the fax number, attach documents and fill out your cover page. You can send only one document at a time through Fax.com and can add up to five recipients at one time. They do not offer a preview of a fax before you send. Online fax storage is free for 30 days until they start charging you to store your faxes, as mentioned above. This meets the Market Standard of 30 days of free fax storage, but the five cents per fax per month costs more than the Market Standard. You can also send faxes from an unlimited number of email addresses, but you can only set two email addresses to receive faxes.
Fax.com has local numbers in all 50 states plus (866) toll-free numbers for no extra fee. Fax.com's phone support hours are 8 a.m. to 5 p.m. PST, Monday through Friday. They have below average phone support quality, since you may have to be transferred to a higher-up support representative to answer most of your questions. The majority of the feedback we've received about Fax.com has been negative, due to unresponsive customer service and reliability issues.
* Fax.com is owned by j2 Global Communications along with eFax, Send2Fax, jConnect, RapidFAX, SmartFax and TrustFax.