Fax.com Online Fax Service Review

E-mail with Fax Service Review

Service Name
  Fax.com
Monthly Fee
  $9.99
Annual Payment Discount
  N/A
Hidden Fees
  No
Start Up Fee
  Free
800 Number
  No
866, 877 or 888 Number
 
Included
Free Trial Period
  30 Days
Free Incoming Pages
  300 Total
Free Outgoing Pages
  Combined
Users in plan
 
2, but
Online fax storage
 
30 Days Free
Customer Support
  M-F 8-5 PST
Premium Upgrades
  No
Corporate Packages
  No
Send faxes by email
  Yes
Incoming Overage Pages
  $0.12
Outgoing Overage Pages
  $0.12
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Plan Reviewed: Standard


Fax.com Pros

  • 30-day free internet fax trial period

Fax.com Cons

  • Can receive faxes with only two email addresses

Fax.com Conclusion

Fax.com offers an average, low cost fax service. Fax.com's monthly fee meets our Market Standard price, but its $0.12 per page overage charge is higher than the standard $0.10 per page. Our testing found its customer support to be unreliable.

Fax.com's Standard plan costs $9.99 with no startup fee. Under this plan, you get 300 combined pages per month, which meets our Market Standard. The service offers a 30-day free trial.

Faxing with Fax.com is very simple. There is one page where you enter the fax number, attach documents and fill out your cover page. It does not offer a preview of a fax before you send. You can send only one document at a time through Fax.com and can add up to five recipients at one time. You can fax from an unlimited number of email addresses, but you can set up only two email addresses to receive faxes. Online fax storage is free for the standard 30 days, after which you'll pay overage charges of $0.05 per fax per month.

Fax.com has local numbers in all 50 states plus (866) toll-free numbers for no extra fee. Fax.com's phone support hours are 8 a.m. to 5 p.m. PST, Monday through Friday. It has below average phone support, since you are often transferred to a higher-up support representative to answer most of your questions. The majority of the feedback we've received about Fax.com has been negative, due to unresponsive customer service and reliability issues.

Fax.com does not have a mobile version of its product available at this time.

* Fax.com is owned by j2 Global Communications along with eFax, Send2Fax, jConnect, RapidFAX, SmartFax, MyFax and TrustFax.

Fax.com Updates

As of 05/10/12 no Fax.com updates to their online fax service

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