FaxCompare.com: eFax, MyFax, e fax services reviews

eFax Review

Plan Reviewed: eFax Plus

Pros

• Responsive customer service
• Multiple users included with most accounts
• Online fax storage for 1 year with most plans

Cons

• Hidden Fees: eFax does not include any inbound pages with a toll-free number and the fee per page is $0.20
• $10.00 start up fee
• Higher prices than most providers in our survey
• Fewer included pages than most other providers

Conclusion
At $16.95 per month, eFax service fees are 70% more than our "market standard". In addition, eFax Plus includes 130 pages/month for inbound faxes and 30 pages per month for outbound faxes, which is significantly below our "market standard". However, they do offer a 30 day free trial that includes 130 inbound pages and 30 outbound pages. It's important to note that telephone customer service isn't available to customers that have trial and basic accounts. If you have a trial or basic account, email is the best method to get account support. Sending a fax with eFax also took much longer than with other fax services in our survey.

eFax probably has the most subscribers of any internet fax service. If you are interested in an eFax service plan because you like going with the largest brand in the industry, we recommend looking at some other J2 Global Communications brands like JConnect. You will get the same customer service as with an eFax service plan but much better pricing. eFax is also one of the few carriers that charges extra for a toll free number, but you would only know this by reading the fine print.